Returns & Refunds

Return & Refund Policy at Aurrm

At Aurrm, we are committed to creating products that make quick, effortless hair touch-ups easier wherever life takes you. We believe in the quality and effectiveness of our products, which is why we recommend using your Aurrm product for a minimum of 14 days before considering a return so you can fully experience the results.

If for any reason you are not satisfied with your purchase after 14 days and within our 60-Day Money Back Guarantee period, please contact us at hello@aurrm.com

Cancellation Policy

Please note that any order changes or cancellations must be requested within 24 hours of placing your order. After this timeframe, your order may already be in processing, and we may not be able to make changes.

If your order is canceled within the 24-hour window, refunds will be processed within 7 business days.

60-Day Money Back Guarantee

We stand behind the quality of our products and encourage you to try them for at least 14 days to experience the full benefits of Aurrm. If you are still unsatisfied, you may request a return within 60 days of receiving your order.

Please note that shipping costs (if applicable) are non-refundable.

To start a return, please contact us through our Contact Us page or email us directly at hello@aurrm.com. To help us process your request faster, please include your Order Number or the Name and Email Address used when placing your order.

Damaged Items

We carefully package all orders to help prevent damage during shipping. An item is considered damaged if it arrives physically broken or defective. Damage to outer packaging such as dents or minor box wear during shipping is not considered product damage if the item itself remains in good condition.

If your order arrives damaged, please contact us within 72 hours of delivery at hello@aurrm.com and include clear photos of the damage. If approved, we will provide a replacement at no additional cost.

Please note that we do not offer refunds or replacements for damage caused by misuse, normal wear and tear, or improper handling.

Shipping & Delivery

While we work hard to ensure your order arrives on time, we cannot guarantee delivery dates or accept responsibility for shipping delays caused by couriers, customs, weather, or other circumstances outside of our control.

If you experience delivery issues, we recommend contacting the shipping carrier directly for assistance. Aurrm is not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout. If an incorrect address is provided and we are not notified within 24 hours of placing the order, we may not be able to issue a refund or replacement.

Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time. By purchasing and continuing to use Aurrm products, you agree to the terms outlined in the most current version of this policy.